Customer Information

Payment is by PayPal, one of the most reliable and secure ways of paying for goods over the Internet. Setting up an account is easy and you will be invited to do so when you reach the checkout. Alternatively, via the same Paypal system, you can make a payment via your credit or debit card. It's really easy! Products are despatched as soon as we receive your order but please allow up to 21 days for delivery. We use the services of the Royal Mail and UPS/DHL to deliver our products. There is a post and packing fee of £3.57 per order (except where stated for particularly bulky items/items provided direct by an external supplier) within the mainland United Kingdom. Where prices are quoted on the 'USA Customers' pages, prices have been amended to include shipping and to reflect the fact that you don't have to pay our VAT (Value Added Tax - it's a sales tax). Please drop us an email or telephone if you live anywhere else outside the mainland United Kingdom, to discuss post and packing costs. Contact us.

As you can imagine, we don't intend to deplete natural resources more than we have to and for that reason you will find that when you order our products they will not arrive in gleaming boxes. They are likely to be delivered in scruffy old cartons, reused envelopes from Her Majesty's Revenue & Customs, and padded with shredded tax demands (we do pay our taxes but we see this as a kind of revenge!). We recycle everything we can, but you knew that!